
Whether youโre planning your next getaway or need help with a booking, our team is ready to support you.
Quick answers to common questions
Most bookings are confirmed instantly. However, for some special tours or hotels, it might take up to 24 hours. You will receive an email as soon as it's confirmed.
Refunds are processed within 5-7 business days depending on your bank's processing time. You will be notified once the refund is initiated.
You can request rescheduling through your booking dashboard or by contacting support. Fees may apply depending on the airline or hotel policy.
Visa processing times vary by country. Typically, e-visas take 2-3 business days, while sticker visas can take 1-2 weeks. Check specific country requirements on our Visa page.
Please ensure your card is enabled for international transactions. If the issue persists, try a different payment method or contact our support team for assistance.