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Welcome to the Help Center

Find answers to common questions, guides, and support resources.

baggage

Checked, carry‑on, and excess baggage rules and fees.

cancellations and refunds

Policies and steps for canceling bookings and receiving refunds.

no shows refunds

What happens if you miss your flight and refund eligibility.

eticket

E‑ticket delivery timelines, how to find tickets, and common issues.

seats

Seat selection, finding seat numbers, and changing seats.

credit card

Payment holds, verification requests, and common card issues.

check in

When and how to check in online or at the airport.

changes

How to change itineraries, applicable fees, and requirements.

flight times

Departure reminders, schedule changes, and timing tips.

price change

Why flight prices change and what that means for your booking.

book and hold

Hold your fare temporarily and how the $15 fee works.

tax refunds

Claiming VAT/tax refunds at airports and eligibility basics.

contact

Phone, email, chat options, and support availability.

vat tax refunds

Airport‑specific VAT refund steps, counters, and wait times.

air canada

Air Canada: check‑in, timing, and useful links.

lufthansa

Lufthansa: online check‑in, baggage, and policy links.

children unaccompanied

Rules, fees, and procedures for minors traveling alone.

premium service

Premium support benefits and fee refundability.

united airlines

United: baggage info, carry‑on rules, and fee calculators.

credit card payments invoices

Where to find receipts and payment confirmations.

future travel credit airline credit covid credits

Using airline‑issued credits from COVID‑19 disruptions.

credit card fees refunds service fee

Whether credit card fees and agency service fees are refundable.

refunds service fees credit card fee

Policy on non‑refundable service and credit card processing fees.

force majeure

Force majeure clause and how it affects bookings.

disclaimer

General site usage disclaimer and limitations of liability.

future travel credit airline credit

How to book using existing airline credits and rules.

name changes

Name correction rules, costs, and how to request changes.

travel insurance

Buying travel protection and coverage basics.

travel protection

Insurance provider details and what’s covered.

pay later

Installment and pay‑later options for travel purchases.

help desk

How to get assistance from our support desk.

office

Company location and general contact details.

Frequently Asked Questions

Browse answers to common questions about using Vacatina.