Find answers to common questions, guides, and support resources.
Checked, carry‑on, and excess baggage rules and fees.
Policies and steps for canceling bookings and receiving refunds.
What happens if you miss your flight and refund eligibility.
E‑ticket delivery timelines, how to find tickets, and common issues.
Seat selection, finding seat numbers, and changing seats.
Payment holds, verification requests, and common card issues.
When and how to check in online or at the airport.
How to change itineraries, applicable fees, and requirements.
Departure reminders, schedule changes, and timing tips.
Why flight prices change and what that means for your booking.
Hold your fare temporarily and how the $15 fee works.
Claiming VAT/tax refunds at airports and eligibility basics.
Phone, email, chat options, and support availability.
Airport‑specific VAT refund steps, counters, and wait times.
Air Canada: check‑in, timing, and useful links.
Lufthansa: online check‑in, baggage, and policy links.
Rules, fees, and procedures for minors traveling alone.
Premium support benefits and fee refundability.
United: baggage info, carry‑on rules, and fee calculators.
Where to find receipts and payment confirmations.
Using airline‑issued credits from COVID‑19 disruptions.
Whether credit card fees and agency service fees are refundable.
Policy on non‑refundable service and credit card processing fees.
Force majeure clause and how it affects bookings.
General site usage disclaimer and limitations of liability.
How to book using existing airline credits and rules.
Name correction rules, costs, and how to request changes.
Buying travel protection and coverage basics.
Insurance provider details and what’s covered.
Installment and pay‑later options for travel purchases.
How to get assistance from our support desk.
Company location and general contact details.
Browse answers to common questions about using Vacatina.